fq777 Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and fq777 ("fq777", "we", "us", "our") governing your access to and use of the fq777 website located at fq777.io, including all products, services, content, and features made available through the platform (collectively, the "Platform").

By registering an account, accessing any page of the Platform, depositing funds, placing a bet, playing a casino game, or using any feature offered by fq777, you agree to be legally bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any additional rules or guidelines published on the Platform.

These Terms apply to all users of the Platform, including but not limited to registered players, guests who browse the Platform without an account, and any person who interacts with the Platform through a mobile browser or installed shortcut.

fq777 reserves the right to update, revise, or replace these Terms at any time. Continued use of the Platform after any such changes constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

To register and use the fq777 Platform, you must satisfy all of the following eligibility requirements at all times:

• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be at least 21 years of age. fq777 enforces a strict minimum age of 21 years for all registered players. Players aged under 21 are not permitted to register, deposit, wager, or receive any winnings.
• You must be accessing the Platform from a jurisdiction where online gaming and sports betting is not expressly prohibited by applicable law.
• You must not be on any self-exclusion list or have an account that has been suspended or closed by fq777 for cause.
• You must have full legal capacity to enter into a binding contract under the laws applicable to you.
• You must not be acting on behalf of any third party or operating the account for commercial purposes unrelated to personal entertainment.

fq777 reserves the right to request documentary proof of age and identity at any stage of the registration process or during the lifetime of an account. Failure to provide satisfactory documentation within the time period specified will result in account suspension and potential forfeiture of pending withdrawals.

If you become aware that you no longer satisfy the eligibility requirements, you are obligated to immediately cease use of the Platform and notify fq777 at [email protected].

3. Account Registration

Each player is permitted to hold exactly one (1) fq777 account. The existence of multiple accounts held by the same individual — whether under the same name, different names, different email addresses, or different payment methods — is strictly prohibited.

When registering your account, you agree to provide accurate, complete, and current information. This includes but is not limited to:

• Your full legal name as it appears on a government-issued identity document.
• A valid email address that you own and control.
• A valid Bangladeshi mobile number linked to your preferred payment method (e.g., bKash, Nagad, Rocket).
• Your date of birth, confirming you are aged 21 or above.

fq777 may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or granting access to certain platform features. KYC documentation may include a national identity card (NID), passport, or driving licence, accompanied by a proof of address no more than three months old.

You must keep all account information up to date. If any information changes, you must notify fq777 promptly by contacting [email protected]. fq777 shall not be liable for any loss resulting from your failure to maintain accurate account information.

Accounts found to be duplicates will be permanently closed. Balances in duplicate accounts will be subject to review and may be forfeited in full if the creation of the duplicate was intended to circumvent restrictions or claim bonuses fraudulently.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your account login credentials, including your username, password, and any one-time passwords (OTPs) sent to your registered mobile number.

You agree to:

• Choose a strong, unique password that is not used on any other website or service.
• Never share your login credentials with any third party, including friends, family members, or customer support agents.
• Log out of your account whenever you are not actively using the Platform, especially on shared or public devices.
• Enable two-factor authentication (2FA) where available and to keep your registered mobile number current for OTP delivery.
• Notify fq777 immediately at [email protected] if you suspect any unauthorised access to your account.

fq777 will never ask you to provide your password via email, live chat, or any other communication channel. Any communication claiming to be from fq777 and requesting your password should be treated as fraudulent and reported to [email protected] immediately.

Any activity conducted through your account — whether by you or by a third party who has obtained access to your credentials — is your sole responsibility. fq777 shall not be liable for any losses resulting from unauthorised use of your account where you failed to take reasonable security precautions.

5. Deposits and Payments

fq777 accepts deposits in Bangladeshi Taka (BDT) only. All account balances, wagers, and winnings are denominated in BDT. The following payment methods are currently accepted:

• Mobile financial services: bKash, Nagad, Rocket, Upay
• International card schemes: Visa, Mastercard
• Bank transfers: Dutch-Bangla Bank, BRAC Bank

The minimum deposit amount is ৳200. The maximum deposit amount per transaction may vary depending on the payment method selected and is displayed at the time of deposit. fq777 reserves the right to adjust deposit limits at any time without prior notice.

All deposits must be made from payment accounts held in your own name. Deposits from payment accounts belonging to third parties are prohibited and will trigger a review that may result in account suspension and the reversal of the deposit.

fq777 does not charge fees for standard deposits; however, your payment provider may apply its own transaction charges. fq777 is not responsible for fees levied by third-party payment processors.

Deposits are generally credited to your fq777 account within seconds for mobile financial services. Bank transfer deposits may take longer depending on the processing time of the relevant financial institution. fq777 is not liable for delays caused by third-party payment systems.

6. Withdrawals

You may request a withdrawal of available balance (real money funds, excluding uncleared bonus amounts) at any time subject to the following conditions:

• Your account must have passed KYC verification before any withdrawal is processed.
• Withdrawals must be made to the same payment method used for your most recent deposit, unless otherwise approved by fq777 support.
• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Pending bonus wagering requirements must be fully met before the portion of your balance attributable to bonus activity can be withdrawn.
• fq777 reserves the right to conduct additional security checks on large or unusual withdrawal requests, which may extend processing times.

Under normal circumstances, withdrawal requests are processed within 24 hours of approval. During periods of high demand or scheduled maintenance, processing may take up to 72 hours. fq777 will notify you by email if a withdrawal request is delayed beyond the standard processing window.

If a withdrawal is declined for any reason — including failed KYC verification, suspected bonus abuse, or a chargeback dispute — fq777 will notify you and provide an explanation where legally permitted to do so.

fq777 reserves the right to withhold withdrawals pending investigation if there is reasonable suspicion of fraudulent activity, money laundering, or a breach of these Terms. In such cases fq777 may freeze the account and retain funds until the investigation is concluded.

7. Bonuses and Promotions

fq777 offers a range of bonuses and promotional offers to eligible registered players. All bonuses are subject to the specific terms and wagering requirements communicated at the time of the offer. The following general rules apply to all bonuses unless explicitly stated otherwise:

• Wagering requirements: Bonus funds must be wagered a specified number of times before they can be converted to withdrawable real-money funds. The applicable wagering multiplier is stated in the individual promotion terms.
• Eligible games: Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live casino games, table games, and sports bets may contribute at a lower rate or not at all. Contribution percentages are stated per promotion.
• Expiry: Bonuses that are not claimed within the stated claim window will expire automatically. Uncompleted wagering requirements will cause bonus funds to be forfeited at the end of the validity period.
• One bonus at a time: Players may not hold more than one active bonus simultaneously unless explicitly permitted in the promotion terms.
• Abuse: fq777 reserves the right to void any bonus and associated winnings if it determines that the bonus was obtained through fraudulent means, including creating multiple accounts, providing false information, or exploiting a technical error.
• Amendments: fq777 may modify or withdraw any ongoing promotion at any time. Changes will not affect bonuses already credited to your account at the time of the change.

Seasonal promotions tied to Bangladesh cultural events such as Eid, Pohela Boishakh, and the BPL cricket season are offered at fq777's sole discretion and are subject to availability. Past availability of a promotion does not guarantee its recurrence.

8. Game Rules and Betting

By placing bets or playing games on the fq777 Platform, you acknowledge and agree to the following:

• All game outcomes are determined by certified Random Number Generation (RNG) technology or, in the case of live dealer games, by the outcome of real physical events observed via video feed. fq777 does not manipulate game outcomes.
• Sports betting odds are set by fq777 and are subject to change up until the relevant event commences. Once a bet is confirmed and accepted, the odds at which the bet was placed are locked in.
• fq777 reserves the right to void any bet placed on an event that is subsequently cancelled, postponed beyond the stated settlement deadline, or decided under conditions materially different from those in place at the time of placing the bet.
• In the event of a technical error or system malfunction that results in an incorrect payout, fq777 reserves the right to correct the error. Winnings paid as a result of a documented technical malfunction are not valid and may be reclaimed from your account balance.
• Minimum and maximum bet limits apply to all games and sports markets. These are displayed within the relevant game or market interface.
• Bets placed on cricket markets — including BPL, IPL, T20 World Cup, and international fixtures — are subject to official match results as confirmed by the relevant governing body (e.g., the ICC or BCB). fq777 shall not be liable for settling bets based on unofficial or preliminary results.

fq777 provides access to games from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each provider's games are subject to the provider's own technical and regulatory standards, which are incorporated into the fq777 platform by reference.

9. Prohibited Conduct

The following conduct is strictly prohibited on the fq777 Platform. Engaging in prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of funds, and referral to relevant law enforcement authorities:

• Registering more than one account or assisting another person to circumvent the single-account rule.
• Providing false, inaccurate, or misleading information during registration or at any subsequent point.
• Using automated software, bots, scrapers, crawlers, or any non-human means to access or interact with the Platform.
• Exploiting software bugs, glitches, or undocumented features to gain an advantage not available to other players.
• Colluding with other players in poker, live casino, or any competitive game format to manipulate outcomes.
• Engaging in or facilitating match-fixing, spot-fixing, or any other form of sports integrity violation.
• Using the Platform to launder money or process funds derived from illegal activity.
• Charging back legitimate transactions or filing fraudulent payment disputes with your bank or payment provider.
• Accessing the Platform using a VPN, proxy, or other technical means to misrepresent your geographic location.
• Harassing, threatening, or abusing fq777 staff or other players through any communication channel.

fq777 employs sophisticated fraud detection and monitoring systems that operate continuously. Suspected violations are logged and reviewed by our compliance team. Players found to be in breach of this section will not be entitled to a refund of any deposits or forfeited balances.

10. Responsible Gaming

fq777 is committed to promoting responsible gaming and minimising the potential for harm associated with gambling. As part of this commitment, fq777 provides all registered players with access to the following tools:

• Deposit limits: Set daily, weekly, or monthly deposit caps to control your spending.
• Session time reminders: Receive notifications after a defined period of continuous play.
• Cooling-off periods: Temporarily suspend your account for a defined period of between 24 hours and 30 days.
• Self-exclusion: Permanently close your account if you feel that gambling is causing harm. Self-exclusion requests are processed within 24 hours and are irreversible for a minimum period of six months.

If you believe that your gambling has become problematic, we strongly encourage you to visit our Responsible Gaming page, use the self-exclusion tools available in your account dashboard, or contact our support team at [email protected]. Our support team is available 24/7 and will treat all responsible gaming requests with the utmost confidentiality and urgency.

fq777 strictly enforces its 21+ age policy and will suspend any account where there is reasonable suspicion that the account holder does not meet the minimum age requirement. Underage gambling is illegal and will be reported to the appropriate authorities.

11. Intellectual Property

All content on the fq777 Platform — including but not limited to the fq777 brand name, logo, website design, text, graphics, game interfaces, software, data compilations, and audiovisual materials — is the intellectual property of fq777 or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works from any Platform content without prior written consent from fq777.
• Use the fq777 brand name, logo, or any associated marks in any context without express written authorisation.
• Frame, mirror, or scrape any portion of the Platform for any purpose.
• Reverse-engineer, decompile, or disassemble any software used to deliver the Platform.

Any unauthorised use of fq777 intellectual property will result in termination of your account and may give rise to civil and criminal liability under applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, fq777 and its affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from a technical error, system outage, or connectivity failure.
• Losses arising from your reliance on information published on the Platform, including odds, statistics, or game results.
• Losses resulting from unauthorised access to your account where you failed to take reasonable security precautions.
• Service interruptions caused by third-party infrastructure providers, payment processors, or game suppliers.

fq777's total aggregate liability to any player in connection with any single claim or series of related claims shall not exceed the total amount deposited by that player in the thirty (30) days preceding the event giving rise to the claim.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any other liability that cannot be excluded or limited under applicable law.

13. Privacy and Data Protection

fq777 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Key data handling principles observed by fq777 include:

• Personal data is collected only for specified, explicit, and legitimate purposes related to the operation of the Platform.
• Data is stored securely using industry-standard encryption and access controls.
• Data is not sold to or shared with third parties for marketing purposes without your explicit consent.
• Data may be shared with payment processors, identity verification providers, and fraud prevention services as necessary to operate the Platform.
• You have the right to request access to, correction of, and deletion of your personal data, subject to legal retention requirements.

For all data-related queries, please contact [email protected] or refer to the full Privacy Policy.

14. Amendments to These Terms

fq777 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, fq777 will provide notice via email to your registered address and/or by displaying a prominent notification on the Platform for a period of not less than seven (7) days before the changes take effect.

Your continued use of the Platform after the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and may close your account by contacting [email protected]. Any balance held at the time of account closure will be processed for withdrawal in accordance with the withdrawal procedures described in Section 6, provided all outstanding verification and wagering requirements have been met.

15. Governing Law and Dispute Resolution

These Terms & Conditions shall be interpreted and governed in accordance with applicable law. In the event of a dispute between you and fq777 arising out of or in connection with these Terms or your use of the Platform, the parties agree to attempt to resolve the dispute informally in the first instance by contacting fq777 at [email protected] with a written description of the nature of the dispute.

If informal resolution is not achieved within thirty (30) days of the initial complaint being submitted, either party may escalate the matter. fq777 will make reasonable efforts to respond to all formal complaints within five (5) business days and to reach a resolution within thirty (30) days of escalation.

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a competent court where necessary to protect confidential information, intellectual property rights, or to prevent irreparable harm.

16. Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the fq777 support team through the following channel:

• Email: [email protected]
• Live Chat: Available 24/7 via the fq777 Platform (response time under 2 minutes on average)
• Support hours: 24 hours a day, 7 days a week, including Bangladesh public holidays

Please include your registered username and a clear description of your query when contacting support. For KYC, withdrawal, and account security matters, you may be asked to provide identity documentation to verify your account before a resolution can be provided.