fq777 Privacy Policy

1. Who We Are

This Privacy Policy is issued by fq777 ("fq777", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at fq777.io. fq777 is Bangladesh's trusted online gaming destination, offering cricket betting, live casino games, slots, and instant BDT payment solutions via bKash, Nagad, Rocket, and other local and international payment methods.

For the purposes of this Privacy Policy, fq777 acts as the data controller — meaning we are the entity that determines the purposes and means of processing your personal data. All data collected through the fq777 platform is processed under our direct oversight and in accordance with the principles set out in this policy.

For all privacy-related inquiries, requests, or complaints, you may contact our dedicated data protection team at: [email protected]

2. Personal Data We Collect

fq777 collects the following categories of personal data, grouped by type and purpose:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless it is explicitly required by applicable law or identity verification regulations and you are notified in advance.

3. How We Collect Your Data

fq777 collects personal data through the following channels:

• Direct interactions: When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion, you provide personal data directly to us.
• Automated technologies: As you navigate the fq777 platform, we automatically collect technical and behavioural data via cookies, web beacons, server logs, and similar tracking technologies. This data is collected whether you are a registered player or an anonymous visitor.
• Third-party payment providers: When you process a payment via bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, or BRAC Bank, your payment provider shares transaction confirmation data with us to credit your account.
• Identity verification providers: During KYC verification, we may use a third-party identity verification service that processes the identity documents you submit and returns a verification status to fq777.
• Fraud prevention and security services: We may receive risk signals and flagging data from third-party fraud detection services that help us identify suspicious account activity, unauthorised access attempts, and potential money laundering patterns.
• Game providers: Our game suppliers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may share anonymised game session data with us for the purposes of RNG certification, dispute resolution, and platform performance monitoring.

4. How We Use Your Personal Data

fq777 uses your personal data for the following specific purposes:

• Account creation and management: To register your account, verify your identity, manage your profile, and maintain accurate records of your activity on the platform.
• Payment processing: To process deposits and withdrawals in BDT via your chosen payment method, reconcile transactions, and maintain financial records as required by applicable regulations.
• Service delivery: To provide access to casino games, sports betting markets, live dealer tables, and any other features available on the fq777 platform.
• Customer support: To respond to your support queries, resolve complaints, process responsible gaming requests, and communicate account-related updates.
• Legal and regulatory compliance: To comply with applicable laws including anti-money laundering (AML) obligations, know your customer (KYC) requirements, and fraud prevention regulations.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bonus abuse, collusion, and other prohibited conduct as described in our Terms & Conditions.
• Responsible gaming: To monitor your play patterns for signs of problematic gambling behaviour, enforce deposit limits and self-exclusion requests, and comply with our Responsible Gaming Policy.
• Platform improvement: To analyse usage patterns, fix bugs, optimise performance, and develop new features that improve the experience for all fq777 players.
• Marketing and promotions: Where you have provided consent, to send you information about fq777 promotions, bonuses, seasonal offers (such as Eid or BPL cricket season promotions), and platform updates. You may withdraw marketing consent at any time by contacting [email protected].

5. Legal Basis for Processing

fq777 processes your personal data under the following legal bases:

• Contractual necessity: Processing your identity, contact, financial, and transaction data is necessary to perform the contract between you and fq777 — specifically, to operate your account, accept deposits, settle bets, and pay out winnings.
• Legal obligation: fq777 is required by applicable laws and regulations to collect and retain certain data, particularly for AML/KYC compliance. This processing is mandatory and cannot be refused without affecting your ability to use the platform.
• Legitimate interests: fq777 processes technical, behavioural, and communications data on the basis of its legitimate interests in operating a secure, high-quality gaming platform, preventing fraud, and improving its services — provided these interests are not overridden by your rights and freedoms.
• Consent: Where required, fq777 will request your explicit consent before processing your data for marketing communications or optional analytics purposes. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Personal Data

fq777 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and BRAC Bank receive the minimum transaction data necessary to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC providers process the identity documents you submit in order to verify your age and identity. These providers are contractually bound to process your data only for verification purposes.
• Game providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary to deliver their games within the fq777 platform. No personally identifiable information is shared with game providers beyond what is technically required.
• Fraud prevention and security services: We share risk-relevant data (such as IP addresses and transaction patterns) with fraud detection services to protect the integrity of the platform and all its players.
• Legal and regulatory authorities: fq777 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by applicable law, court order, or regulatory instruction.
• Professional advisers: Our lawyers, auditors, and accountants may access personal data as necessary in the course of providing professional services to fq777, subject to strict confidentiality obligations.

All third parties with whom fq777 shares personal data are required to implement appropriate technical and organisational security measures and to process the data only for the specified purpose.

7. Cookies and Tracking Technologies

fq777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players interact with our services. The following types of cookies are used:

• Strictly necessary cookies: These are essential for the platform to function. They enable you to log into your account, maintain your session, navigate between pages, and process transactions. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: These remember your preferences, such as your preferred language, display settings, and responsible gaming configurations, so you do not need to re-enter them on each visit.
• Performance and analytics cookies: These collect anonymised data about how players use the platform — such as which pages are visited most frequently, where users click, and how long sessions last — to help us improve the user experience.
• Security cookies: These support our fraud detection and account security systems. They help us identify unusual patterns of access that may indicate an unauthorised login attempt or bot activity.

Most web browsers allow you to control cookies through their settings. You may block or delete cookies at any time; however, doing so may impair your ability to use certain features of the fq777 platform, including maintaining a logged-in session.

fq777 does not use third-party advertising cookies or allow external advertisers to place tracking technologies on the platform.

8. Data Retention

fq777 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years after account closure, to satisfy AML and KYC record-keeping obligations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping requirements.
• Responsible gaming data: Retained for the lifetime of your account and for a period of five (5) years after account closure to enable compliance monitoring and to honour self-exclusion requests.
• Communications data (support emails and chat logs): Retained for three (3) years from the date of the communication, unless the communication relates to an unresolved complaint or legal matter, in which case it is retained until the matter is concluded.
• Technical and behavioural data (cookies and logs): Retained for up to twelve (12) months from collection, after which it is either deleted or fully anonymised.
• Marketing consent records: Retained for three (3) years from the date of consent or until consent is withdrawn, whichever is earlier.

When personal data is no longer required, fq777 securely deletes or anonymises it using industry-standard data disposal procedures. Anonymised data that cannot be used to identify any individual may be retained indefinitely for statistical and business intelligence purposes.

9. Data Security

fq777 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the fq777 platform.
• Encrypted data storage for all sensitive fields including passwords (stored as salted hashes, never in plain text), financial account references, and identity document data.
• Role-based access controls that restrict access to personal data to only those fq777 staff members who require it to perform their job functions.
• Regular security testing including vulnerability assessments and penetration testing conducted by independent security professionals.
• Intrusion detection systems and 24/7 monitoring of platform infrastructure for anomalous activity.
• Multi-factor authentication requirements for all fq777 staff who access internal systems containing personal data.
• Incident response procedures that ensure prompt investigation and, where required, notification of any personal data breach within the timeframe required by applicable law.

While fq777 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You play a role in keeping your account secure: always use a strong, unique password, never share your login credentials, and notify us immediately at [email protected] if you suspect your account has been compromised.

10. Your Privacy Rights

As a user of the fq777 platform, you have the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected] with your registered username and a description of your request. We will respond within 30 days.

11. Children's Privacy and the 21+ Rule

The fq777 platform is strictly intended for adults aged 21 years and above. fq777 does not knowingly collect personal data from any person under the age of 21. The minimum age requirement is actively enforced at the point of registration through date-of-birth verification, and through mandatory KYC identity checks before any withdrawal is processed.

If fq777 discovers or is notified that a player account has been registered by a person under the age of 21, fq777 will:

• Immediately suspend and permanently close the account.
• Reverse any deposits made to the account and cancel any pending withdrawals.
• Permanently delete all personal data associated with the underage account, except where retention is required by law for fraud or AML reporting purposes.
• Report the matter to the relevant authorities where required by law.

Parents and guardians who suspect that a minor has accessed the fq777 platform should contact us immediately at [email protected]. We take all such reports seriously and will respond within 24 hours.

12. Third-Party Links

The fq777 platform may contain references to third-party services such as payment providers and game suppliers. While fq777 carefully vets all partners, we are not responsible for the privacy practices of third-party websites or services that operate outside the fq777 platform. This Privacy Policy applies only to data collected and processed by fq777 in connection with your use of fq777.io.

We encourage you to review the privacy policies of any third-party service providers — including bKash, Nagad, Rocket, and your banking institution — whose services you use in connection with your fq777 account. fq777 has no control over the data handling practices of these independent entities.

13. Amendments to This Policy

fq777 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our business operations, or the technical structure of the platform. When material changes are made, we will notify registered players via email to their registered address and display a prominent notification on the platform for a period of not less than seven (7) days before the updated policy takes effect.

We encourage you to review this Privacy Policy periodically. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of the fq777 platform after a policy update constitutes your acceptance of the revised Privacy Policy.

If you disagree with any changes to this Privacy Policy, you have the right to close your account by contacting [email protected]. We will process your account closure request in accordance with the data retention obligations described in Section 8.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fq777 handles your personal data, please contact our data protection team using the details below:

• Email: [email protected]
• Platform: fq777.io
• Response time: We aim to respond to all privacy-related inquiries within 5 business days and to all formal data subject requests within 30 calendar days.
• Language: All communications should be submitted in English for the fastest possible response.

fq777 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.